Candles and Soaps - Privacy Policy

Last updated: 11th July 2026

Introduction

Candles and Soaps (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you shop with us online.

2. Who We Are

We are Candles and Soaps, a company within the UK. You can contact us at sales@candlesandsoaps.co.uk 12 Plains Lane, Littleport, Cambridgeshire, CB6 1RJ or 07449120973.

3. Information We Collect

We may collect the following personal data when you use our website:

  • Name and contact details (email, phone, address)

  • Payment information (processed securely via our payment provider)

  • Order history and preferences

  • IP address, browser type, and device information

  • Cookies and tracking data (see Section 8)

4. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate with you about your purchases or account

  • Send you marketing (only if you’ve opted in)

  • Improve our website and services

  • Comply with legal obligations

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract – to fulfil your orders

  • Consent – for marketing communications

  • Legal obligation – for tax and accounting purposes

  • Legitimate interests – to improve our services and prevent fraud

6. Sharing Your Information

We may share your data with:

  • Payment processors

  • Delivery and courier services

  • IT and website hosting providers

  • Professional advisers (e.g., accountants, lawyers)

We will never sell your personal data.

7. International Transfers

If we transfer your data outside the UK, we ensure it is protected by appropriate safeguards (such as UK-approved standard contractual clauses).

8. Cookies

We use cookies to improve your shopping experience, analyse site traffic, and personalise content. You can manage cookies in your browser settings.

9. Data Retention

We keep your personal data only as long as necessary for the purposes we collected it, including legal, accounting, or reporting requirements.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability

To exercise your rights, contact us at [Email Address].

11. Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Candles and Soaps

sales@candlesandsoaps.co.uk

07449120973