Candles and Soaps – Terms & Conditions for Online Sales
Last Updated: 11th July 2026
📌 Quick Summary of Your Rights & Our Commitments
(This is a simple guide — the full legal terms follow below)
Clear Pricing – All prices are in GBP (£) and shown before checkout.
Secure Payments – We use trusted, encrypted payment systems.
Fast Delivery – We aim to dispatch quickly; delays outside our control will be communicated.
14‑Day Returns – You can cancel within 14 days of receiving your order (unless exempt by law).
Faulty Items – We’ll replace or refund faulty or damaged goods at no cost to you.
Your Data is Safe – We follow UK GDPR rules to protect your personal information.
Cookies – We use cookies to improve your shopping experience; you can manage them in your browser.
Full Terms and Conditions
1. Introduction
These Terms and Conditions apply to all purchases made through our website. By placing an order, you agree to be bound by these Terms. Please read them carefully before ordering.
2. About Us
Candles and Soaps
12 Plains Lane. Littleport, Cambridgeshire, CB6 1RJ
Email: sales@candlesandsoaps.co.uk
Phone: 07449120973
3. Products and Availability
We make every effort to ensure product descriptions, images, and prices are accurate. All products are subject to availability, and we reserve the right to withdraw items at any time.
4. Pricing and Payment
All prices are in GBP (£) and include/exclude VAT as stated. Payment must be made in full at the time of ordering via our secure checkout. We accept Visa, Mastercard, Clearpay, Klarna, Paypal, Revolute.
5. Order Confirmation
Once you place an order, you will receive an email confirmation. This does not mean your order has been accepted — acceptance occurs when we dispatch your goods.
6. Delivery
We deliver to mainland UK. Delivery times are estimates and may vary. We are not responsible for delays caused by events outside our control.
7. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. To cancel, contact us in writing. You must return goods in their original condition, and you are responsible for return postage unless the item is faulty.
8. Returns and Refunds
If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement. Refunds will be processed within 14 days of receiving the returned goods.
9. Liability
We are not liable for any indirect or consequential loss. Our total liability will not exceed the amount paid for the goods, except where liability cannot be excluded by law.
10. Intellectual Property
All content on our website, including images, text, and logos, is owned by or licensed to us. You may not use it without our permission.
11. Privacy Policy (GDPR Compliance)
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data We Collect: Name, contact details, delivery address, payment information, and order history.
How We Use Your Data: To process orders, arrange delivery, provide customer support, and send marketing communications (only if you have opted in).
Data Sharing: We only share your data with trusted service providers (e.g., payment processors, couriers) necessary to fulfil your order.
Your Rights: You have the right to access, correct, delete, or restrict the use of your personal data. You can also withdraw consent for marketing at any time.
Data Security: We use secure servers, encryption, and other safeguards to protect your data.
Contact for Data Queries: [Data Protection Contact Email]
12. Cookies Policy
Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content.
Types of Cookies: Essential (for site functionality), performance, and marketing cookies.
Managing Cookies: You can disable cookies in your browser settings, but some site features may not work properly.
